No, the use of the Emergency clocks do not require any prior technical knowledge. Thanks to the age-friendly software, the clock can be put into operation immediately after activation. The functions are clearly laid out and easy to understand.
Before senior citizens start Emergency call supply However, before you can start the watch, it is advisable to have it set up by relatives/authorised persons or ILOGS. The setup includes, for example, activating the ROAMING SIM card, Wi-Fi access (if available), personalisation (display, enabling or disabling various functions, etc.) and adding contacts to the alarm chain.
The Emergency clocks are designed for senior citizens and people in need of care of all ages. In addition, the watch can be customised to the individual needs and living situations (nursing home, dementia mode, etc.) of the watch wearer.
No, the Emergency clocks do not require a WLAN connection. The watch works primarily via the integrated SIM card. If the user does not have mobile phone reception at home, the S6 can be connected via a WLAN connection.
To ensure that the watch functions properly, we recommend using the appropriate SIM card.
No, the watch can only have one user at a time. However, any number of helpers are possible in the alarm chain.
The watches are splash-proof and can withstand the occasional shower. However, complete immersion in water should be avoided.
Yes, the Emergency call unit S6 has an inactivity sensor. If the watch is not moved for a certain period of time, the watch automatically triggers an alarm. This is usually 15 minutes during the day and 1.5 hours during the night.
The battery lasts for approx. three to four days. However, we recommend charging the watch every day (approx. 30 minutes).
Pro Tip: Plug the watch into the charging station overnight or charge it briefly during breakfast.
The Products (in this case the Emergency call watches / emergency call bracelet) have sensitive charging contacts. To maintain the full functionality of the battery charging process, the charging contacts should be cleaned at regular intervals.
The Products should be regularly wiped with a glasses or microfibre cloth to remove everyday traces of use, such as dust or fingerprints. If the screen is more heavily soiled, a damp cloth can also be used for cleaning. Special screen cleaning cloths, which can be purchased from electronics retailers, are also recommended.
No. You can the clock even without App and Portal as you are also informed about alarms / positions by phone call and SMS. However, both the App as well as the Web portal more user convenience, provides an overview of the status of the watch and enables settings to be made.
Software updates are carried out automatically by the server. If the Emergency call supply sufficiently charged, updates are installed automatically.
If a component of your Product defective or missing, please contact our sales department. Support.
With the emergency call supply DATA PROTECTION is a top priority for us. All data is transmitted using secure encryption technology. As a user, you therefore have nothing to worry about - the Emergency clocks can be used carefree.
Behind the emergency call supply is the Austrian IT expert ilogs healthcare. As an Austrian company, the ilogs healthcare strictly in accordance with the applicable General Data Protection Regulation (GDPR). If, after cancelling your subscription, you object to the further use of the Emergency call supply all your personal data will be reliably deleted. In addition, the data protection precautions are regularly monitored and adapted by recognised data protection experts.
If there is a need for a repair or return, the customer must JAMES customer support either by telephone or by e-mail. The team of experts will then decide how to proceed depending on the problem at hand. In the event of technical faults, these are rectified promptly at the company if possible and the product is then returned to the owner.